The warranty starts from the order date to an end-customer for the first time, as evidenced by the original customer’s purchase invoice , order-ID from online, Amazon or other HICTOP's authorized resellers, customer's Email for the order, and Product bar code, tell us which product you purchased, and describe the issue as clearly as possible through text, images or videos. This will help our team to solve your issues more efficiently.

If the Product was originally purchased from authorized HICTOP Distributor or Resellers, the HICTOP Distributor deals with this warranty on behalf of HICTOP. If you need technical support or warranty service, please contact the HICTOP distributor you purchased from.

We are able to provide technical support and warranty service if you purchase from other sources or through personal transfer, but you will have to bear the cost of replacement parts yourself !

The official website will update the firmware version from time to time, customers who need it can download it on the corresponding page by yourself ! If you have any questions, welcome to give us feedback !

You could contact us by Email : hictop_us@hictop3dprinter.com to inquire related questions about Return and Refund.

1. These HICTOP After-Sales Policies only apply to HICTOP products you purchased from HICTOP Official Website or HICTOP Direct Store on site such as eBay, Amazon, AliExpress. For purchases made through HICTOP’s authorized resellers, please contact them directly , return and refund service may vary on different platforms, countries, and areas. Please contact your seller for more details.

2. For local distributors or offline market, please priorly contact our local seller for any return and refund and may vary in different countries and areas.

3. You can request Return and Refund Service

(1). Within seven (7) calendar days from the time the package is delivered if the product has no manufacturing defect, has not been used and is still in new or like-new condition, the time when the package is properly delivered is subject to the tracking information of the logistics website !

(2). Within seven (7) calendar days from the time the package is delivered if the Product has a manufacturing defect, you can take photos or make a short video to show the issue.

(3). Over fifteen (15) calendar days of receiving a product if the product has a defect, and the return shipping cost must be covered by buyer.

(1). It is requested beyond seven (7) calendar days of receiving a Product.
(2). A Product sent to HICTOP for Return & Refund Service does not include all original accessories and packaging or any item is not in new or like-new condition, i.e. with cracks, dents, or scratches.
(3). Legal proof of purchase, receipt, or invoice is not provided.
(4). Any fault or damage of the Product is caused by unauthorized use or modification of the Product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
(5). Product labels, serial numbers, etc. show signs of tampering or alteration.
(6). Damage is caused to the Product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
(7). A Product is not delivered to the designated warehouse within seven (7) calendar days after Return & Refund Service confirmation is sent from HICTOP.
Other circumstances stated in this policy.

1. Returning products for any reason other than a proven defect
2. Buyer’s accidental returns
3. Returning personal items
4. Returning items claimed to have defects but found by HICTOP quality control to be in working condition
5. Returning defective items in international shipping
6. Costs associated with unauthorized returns (any returns made outside of the approved warranty process)